Transform Your WiFi Service

Registration Information provided by the WiFi users in self-registration form is accessible to the service providing organization. The way the collected information is used varies from organization to organization. Details of how it is used is addressed in the "Terms & Conditions of the service" page available in the registration form. The information collected regarding the sites visited by the users is not available to the service providing organization considering the privacy of the users. However, under special circumstanes like educational instituions, may have access to the URLs accessed by the WiFi Users. Generally, this sensitive information is only provided to the law enforcing authorities in an unwanted incidence. This requires direct request from the law enforcing authorities mentioning the time of incidence and IP address of the destination sites, in such case the information is shared with the law enforcing authorities as required by law.

It depends on the law requirements in the country where the Roviston is deployed. Most counties suggest a period of 6 months to 18 months. We retain the log records as per the government norms. Please check your country norms for the period information or discuss with our representative to understand the duration in your region.

WiFi users’ Internet access log is not accessible to anyone unless the law requires so. ShiningBot collects and logs the date & time of access, source IP address, source MAC address, source Port number, WAN IP address, destination IP address, destination Port Number and bytes of data transferred. Each customer's log is encrypted by unquie password generated by time based algorithm. Considering the privacy of the WiFi user, this log is not accessible to anyone. In case of an unwanted incident, law enforcing authorities may request for this information. This information will be directly provided to the law enforcing authorities on official written request. During this process the WiFi Providing organization will be notified about the incident.

Generally your local law enforcing authorities will contact you with technical information regarding the abuse. Be in touch with your local Roviston team and our team will coordinate with law enforcing authorities in solving the issue. Roviston will request an official written request from law enforcing authorities and provide the necessary information to them to solve the case. Roviston has a dedicated Cybercrime investigation and legal team to address these issues. Roviston team will update you the status of the case as it progresses. You will also be informed about the corrective measures / action taken to solve the issue.

Service providing organization own their customer information. We do not use or share your customer information with other organizations. Your customer database is stored in our server using an encryption key uniquely generated for each customer. You may download and use the database as you need. We request you to discuss with ShiningBot deployment team to publish the way the registration information is handled in the "Terms & Conditions of Service" page available in the registration form. Regarding how ShiningBot processes the data, information is available in the Privacy Policy and Terms of Service documents.